2 days later, and returning the car the manager sends two people out to inspect the car before returning. Something that has never been done to me in the almost a hundred times I've rented a car in the last 5 years. It's almost as if they KNEW what they were looking for. While waiting for the news I was informed that Enterprise would be opening up a claim against my insurance for the damage on the SUV. Realizing that they would make me pay for the hairline scratch on the Mercedes. I showed them the picture and after verifying the time and location of it they dismissed it. I was utterly shocked at how this location conducts business, by trying to stick their customers with minuscule amounts of damage. I feel horrible knowing that the next renter will most likely go through the same thing, until they get their money. Absolutely shocking.
Summarizing .
Beware of this place. They can ruin all your plans. Zero stars for this place.
Friendly and efficient agents. Good prices. Highly recommend.
Enterprise is my new favorite car rental place. I will be recommending them to everyone and anyone who asks.
I needed to rent a car for 21 days and looked at all other rental sites and they were so expensive. So I looked at Enterprise. I was pleasantly surprised at the very reasonable rates. Then I saw a great promo they had called: You Click, We Pick. For $283 for the 21 days. How could I pass that up ? So, on the day of pickup (at Long Island Islip MacArthur Airport) the very nice, professional, courteous representative at the counter said, "well, we have a Fiat 500 or you could have a Dodge Grand Caravan with only 4800 miles on it". How could I pass up a brand new minivan? Unlimited miles too!!
Picked up my car at the islip airport. So easy and fast. They were very friendly and professional. I called to extend my rental and was again greeted with a friendly and professional person. When dropping off my rental, it was fast and easy. There was someone from enterprise in the parking lot who took the kya and printed me a receipt. Fast friendly and professional. I'll definitely use them again.
The vehicle was great! Clean and immaculate. And then upon return at the end of my rental period, the Enterprise return rep was super friendly, helpful, professional and courteous.
Beware! Check your car throughly and document ALL damages before leaving this location. I rent literally all the time with all the companies, I'm local and I go to this location for their vehicle selection. When I picked up an SUV last week I noticed a hairline scratch near one of the rear door handles of the SUV. It was so light I didn't believe anyone would even notice, but at the request of my friend I took a picture anyway.
The manager Amanda Hagen refused to rent me a car already reserved online because the address on my driver's license didn't match the address on my credit card. Rentals Terms and Conditions didn't say anything about this. It says that name must be the same on credit card and driver's license, that's all. I called to customer service on the number which this manager provide me and they said that she should rent me that car but despite that manager still refused to do that and she rejected to talk with that customer service because she said that she knows better than they are. The manager was very rude and unpleasant. She destroyed my day because of that and when I asked her how can I back home she said that she doesn't care, maybe I could call for uber or taxi. Finally, I went to Enterprise to a different location and they rented me the car without any problems and when I returned the car, they asked me that I need the ride back to my house.
Enterprise Rent A Car is a US Car Rental based in Ronkonkoma, New York. Enterprise Rent A Car is located at 100 Arrival Ave, Ronkonkoma, NY 11779, USA.
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